Policies & Forms
Our Policies
- Attendance Monitoring Policy
- Course Progress Policy
- Issuance of Completion & Enrolment Documents Policy
- Cancellation, Deferment, Suspension & Refunds Policy
- Under 18 Student Policy
- Student Placement Policy
- Feedback Collection & Continuous Improvement Policy
- Teaching & Assessment Policy
- Plagiarism & Cheating Policy
The following policies explain exactly how Alpha English Academy operates. From how we track your attendance to how we handle complaints. We encourage all students to read these documents.If any part of a policy is difficult to understand, please visit the front desk and we will walk you through it. Translation assistance may also be available on request.
Attendance is a critical part of your studies at Alpha English Academy — and for Student Visa holders, it is also a visa condition. This policy explains how we track attendance, what happens if your attendance falls below the required level, and what support is available if you are struggling to attend regularly.
To maintain your student visa, you must demonstrate satisfactory progress in your course. This policy outlines how we assess your progress, what “satisfactory” means, what happens if you are not meeting the required standard, and how we will support you before taking any formal action.
We want every student to succeed. This policy is designed to keep you on track and ensure you get the help you need early.
This policy explains how and when Alpha English Academy issues official documents, including:
- Certificates of Completion
- Certificates of Enrolment (CoE)
- Academic transcripts and progression letters
It also covers the process for requesting replacement documents and the timeframes you can expect.
Download Issuance of Completion & Enrolment Documents Policy (PDF)
We understand that circumstances can change. Whether you need to postpone your studies, take a break, or cancel your enrolment entirely, Alpha English Academy is committed to handling these situations fairly, transparently, and in accordance with Australian education law.
Please read this section carefully before making any decisions about your enrolment. If you are unsure about anything, speak with our student services team before submitting any formal request — we are here to help you find the best solution for your situation.
Download the full Cancellation, Deferment, Suspension & Refunds Policy (PDF)
Alpha English Academy is committed to providing a safe, supportive and age-appropriate environment for all students under the age of 18. Before enrolment is confirmed, we require written consent from a parent or legal guardian, verified accommodation and welfare arrangements, and a signed Written Agreement. A Confirmation of Enrolment (CoE) will not be issued until these conditions are met. All staff and contractors who interact with under 18 students are required to hold a valid Working With Children Check (WWCC).
Throughout their studies, under 18 students receive additional orientation, regular welfare check-ins, and ongoing monitoring of their accommodation and wellbeing. Parents and legal guardians will be kept informed of any significant matters relating to attendance, course progress, or welfare — and where necessary, the College will engage accommodation providers, emergency contacts, or relevant authorities without delay.
Our Forms
- Change of Course Form
- Change of Agents Request Form
- Change of Class Timetable Request Form
- Confirmation of Appropriate Accommodation and Welfare (CAAW)
- Documents Request Form
- Application to Withdraw Form
- Leave of Absence Application Form
- Deferment Suspension of Enrolment Application
- Refund Application Form
- Student Complaint Form
- Student Internal Appeal Form
- Student Agent Feedback Form
- Student Orientation Checklist Acknowledgement Form
